FAQ

Orders

USA residents can purchase our products on the thierryrabotin.us website

Shipping

The product will be shipped as soon as its availability in stock and payment have been verified.

As soon as the product is shipped, you will receive a link with the shipment tracking.

For all shipments to countries that do not belong to the European Union, the transport costs are exempt from VAT as customs duties are paid by the recipient and never included in the cost of sending.

Returns

You should notify us in writing within fourteen (14) calendar days, beginning on the day you receive the products or for purchases of multiple products, the day on which you received the last product, by contacting us using this form.

The products should not have been used or damaged.

Return address:
Thierry Rabotin Roma
Via della Croce, 57, 00187 Rome, Italy

You can return the products to the Vendor either by packaging the relevant products securely and sending, at your own risk and cost, them to the Vendor. For your protection, we recommend that you use a courier service.

As soon as we receive the product back, we will check its condition and issue the total refund except standard delivery cost. The refund will take some time before being credited to your account.